Gemma Gray Policies

Gemma Gray makes all of the fine high-quality jewelry we sell to order just the way you want it in your choice of gems and precious metals so you can add your own personal meaning and individual style to every precious piece.


101-Day Return Policy

We offer an exceptional 101-day money-back return policy on your custom-made Gemma Gray piece. Just send your jewelry back in its original unworn condition, with the tag attached, for a full refund - its that simple. All you pay is the return shipping. See our returns page or give Gemvara Jewelry Consultants a call at 1-800-436-8803 and well walk you through exactly what to do.


One-Year Warranty & Free Resizing

We offer one free resizing in the first 101 days: all you pay is the shipping. Just be aware that resizing can take three to six weeks. We'd be happy to send you a free sizing kit to make sure you get the size right and avoid the delay in enjoying your ring! In some cases, we may not be able to resize a piece. If that's the case we'll let you know before we make the ring. We can't accept returns of items that have been sized or modified by someone else. Having someone else work on a piece also voids the warranty, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

In addition to our 101-day satisfaction guarantee, we have a one-year warranty on the workmanship of all our jewelry. If you damage a piece or chip a gemstone, we'll be happy to repair it for you or replace the stone for a reasonable fee. Call Gemma Gray Customer Care at 1-800-436-8803 for more information.


Free Shipping

Currently we offer free shipping to US and Canadian customers. Some expedited delivery requests may require an additional charge. For other countries, please give Gemma Gray Customer Care a call at 1-800-436-8803.

We do our best to make people happy with our beautiful jewelry. Call to request special express delivery and we'll do it if we can. It may require overnight delivery or Saturday delivery, which are both an additional charge.


Financing & Pricing

We offer financing though Bill Me Later, a convenient and secure PayPal payment service designed for purchasing on the web or over the phone. As an open-end credit account, Bill Me Later provides you with the flexibility to purchase without using your credit card. For more information, visit the PayPal Credit website.

All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too. All sales prices are final and Gemma Gray does not price match.