Shipping & Returns Policy

At Gemma Gray, we make creating your own jewelry amazingly close to risk-free. Here's how we do it. (We even got rid of the fine print)

Free Shipping & 101 Day Returns

- Standard shipping is free to the United States and Canada.
- 101-day money-back returns. Customer pays return shipping. Piece must be in original condition with the jewelry tag attached. Contact Gemma Gray Jewelry Consultants at 1-800-436-8803 or for arrangements.

Exquisite Quality & Perfect Fit

- One free ring resizing in the first 101 days. Last minute gift rings can only be resized within the available size range shown.
- One-year warranty on jewelry workmanship.
-Fine quality hand-selected natural gems, guaranteed.

Transparent Pricing

- Prices change with metal and gem price fluctuations.
- Customers may request a free two-week price reserve (see link on each product page.)
- All sales prices are final.

Concierge Service to Countries Other than the U.S.

- Gemma Gray ships direct to Canada and U.S. military addresses.
- Orders for other destinations are through International Checkout, a third-party service.
- On orders outside the United States, including Canada, customers are responsible for duty and taxes.


- We'd love to help: call 1-800-436-8803
- Email us at, we'll respond right away.